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Eco-Friendly & Sustainable
Designed for Ergonomics
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FAQs About Abiie®’s Products
1. Exceptions / Non-Returnable Items
To maintain the highest standards of quality for our families, the following items are not eligible for return:
- Gift cards
- Final sale or clearance items
- Outlet Items
For questions about your specific order or return eligibility, please reach out to our customer support team.
2. Do you ship internationally?
Abiie® products are available through country-specific websites. Please order through your local site (United States, Canada, Malaysia, Japan, the United Kingdom, Taiwan, or Singapore).
If your country isn’t listed, please contact customer service for assistance.
3. What is your shipping rate?
We offer free standard shipping on orders within Canada.
4. How long will it take to receive my order?
Including handling time, shipping usually takes three to seven business days.
BEWARE OF COUNTERFEITS / UNAUTHORIZED SELLER
Beware of unauthorized sellers of Abiie® baby products. Third-party unauthorized sellers attempt to exploit the Abiie® brand by selling open-box products as new. Authentic Abiie® products are new, sealed, and bear the genuine logo. However, labels, logos, and sealed packaging do not always guarantee authenticity. Remember, Abiie® LLC solely owns the patents and trademarks of our products. Therefore, we recommend purchasing directly from our official website or authorized retailers and distributors to ensure authenticity. Abiie® products are also available to those living outside of Canada. Purchase them from Abiie® USA, Abiie® UK, Abiie® Japan, Abiie® Taiwan, Abiie® Malaysia & Singapore.
Concerned about the “new” product you’ve received? Have questions about your purchase from a third-party seller? Report any suspicions to myquestion@abiie.com. We will follow up within one business day.
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